Protection Plan
VIRUSES and other MALWARE can complicate the troubleshooting process so we prefer our customers to be protected from both.
This protection allows us to correct issues with your computer instead of fighting an unknown software or virus problem. If you have your own protection already - GREAT! If not, we prefer BitDefender because it has little impact on your computer's performance but does a great job protecting from infection.
Our HDX Protection Plan also includes a license for RemotePC - the program we use to help you remotely from our office.
Here is what we provide for only $5 per month*:
Monitored Antivirus/Antimalware
You can be sure that this software will prevent infections on your computer and also in the fact that your computer will alert us if BitDefender encounters an attack. This allows us to proactively keep your systems safe.
Remote Assistance
With this remote access software we can work on your computer right from our office. This allows you to save on travel fees and to fix a problem within minutes of your call.
15% Discount on labor rate
With a Helpdesk Xpress subscription you save 15% off our standard labor rate!
On-site visit travel fees waived
We will waive our usual $60/hr travel fee. We don't charge for travel if you are within 15 miles of our office in Norwich.
Additional tools you may need:
Cloud Backup by iDrive
Computer hard drives are like the brakes on your car; it's not a matter of IF they will fail and require replacement, it's a question of WHAT are your options WHEN they fail. Protect yourself, your data, your pictures with our very affordable backup solution from iDrive.
Cloud Backup for Google GSuite and for Microsoft Office365
We've been let down by different cloud backup providers. Now we provide a custom solution using Cloud-aware, network attached storage devices. It is a little more work and requires a device on your network but when it comes to recovering the data that you've backed up there is no substitute.